Hours
Regular Office Hours
During regular business hours, a member of our team is always available to assist you. For your convenience, we also offer on-call support outside of business hours to address urgent needs.
Day | Time | Service |
Monday through Friday | 9:00 am to 5:00 pm | Regular Business Hours |
Monday through Friday | 5:00 pm to 9:00 am | On-Call Emergency Support |
Saturday and Sunday | Closed | On-Call Emergency Support |
Office Closures for Observed Holidays
At ClearConnect, we balance customer needs with our commitment to employees. While many clients operate on federal holidays and need our support, we also value giving our team time to rest and celebrate.
We appreciate your understanding and are committed to serving you during the holidays.
Holiday | Date | Office Status |
New Year’s Day | January 1st | Office Closed |
Birthday of Martin Luther King, Jr. | 3rd Monday of January | Reduced Staff |
Washington’s Birthday | 3rd Monday of February | Reduced Staff |
Good Friday | Friday preceding Easter | Reduced Staff |
Memorial Day | Last Monday of May | Office Closed |
Juneteenth | June 19th | Reduced Staff |
Independence Day | July 4th | Office Closed |
Labor Day | 1st Monday of September | Office Closed |
Columbus Day | 2nd Monday of October | Office Closed |
Halloween/All Hallows Eve | October 31st | Office Closed at 12pm |
All Saints Day | November 1st | Reduced Staff |
Veterans Day | November 11th | Office Closed |
Thanksgiving Day | 4th Thursday of November | Office Closed |
Day After Thanksgiving | 4th Friday of November | Office Closed |
Christmas Eve | December 24th | Office Closed at 12pm |
Christmas Day | December 25th | Office Closed |
New Year’s Eve | December 31st | Office Closed |
“Office Closed” means staff are unavailable, but a designated person can handle EMERGENCY issues via 208-962-1073. Emergency issues affect company-wide operations needing immediate resolution. Emails to our ticketing system will not be checked. Please assess the urgency of your issue appropriately during holidays to allow staff time with their families.
“Reduced Staff” means partial staff is available to handle support calls, but response time may be impacted.